Shipping & Delivery Policy
Thank you for shopping with us!
About your order
Art supplies, tools, and kits are sold directly by Rangutsav. The order is packed and dispatched from our warehouse as per the standard timelines.
Shipping Charges
Our transparent shipping rates are based on your orders to remove any shipping-related obstacles:
- Free Shipping nationwide: For orders above ₹999 or above.
- ₹49: For all orders below ₹999.
2. Processing & Delivery Timelines
- Order Processing: After confirmation of your payment, all orders are processed within 1-2 business days.
- Orders are not shipped on Sundays, public holidays or national emergency situations.
- Estimated Delivery Time:
| Zone | Example | Delivery Duration |
|---|---|---|
| Metro cities | Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata | 3-5 business days |
| Tier-2 cities | Jaipur, Pune, Ahmedabad, Lucknow, Kochi, Indore | 5-7 business days |
| Tier-3 towns | Smaller towns | 4-7 business days |
| Remote / rural areas | Villages, hilly regions, islands | 7-10 days |
Please note: Delivery timelines may extend during peak seasons and in areas affected by natural events or courier disruptions.
3. Order Tracking
Once your order is handed over to our courier partner, you will receive a confirmation email and SMS containing your Tracking ID and a link to track your package in real-time.
4. Shipping Address & Non-Delivery
- Please verify your shipping address and contact number before placing an order. Once ordered, we cannot accept any modifications.
- For email notifications, make sure you have entered the correct email ID.
- If the package remains undelivered after three attempts by our courier partners, it will be returned. Additional charges may apply for re-shipping.
5. Damaged or Missing Items
Despite our best packaging efforts, if you receive a package that is visibly damaged or tampered with, make sure to do the following:
- Take a video of opening the package.
- Take a photo of the product after opening it.
- Report within 48 hours of delivery using our refund channel.